Prepaid Order Delivery Timeframe: For prepaid orders, the expected delivery time ranges from 2 to 7 working days, depending on your location and the product availability.

Cash on Delivery Delivery Timeframe: If you opt for cash on delivery, please be prepared for a delivery timeline exceeding 11 working days due to the nature of the payment method.

VAYKO Return & Exchange Policy

At VAYKO, your satisfaction is our priority. We strive to deliver quality gadgets and lifestyle products that meet your expectations. However, if for any reason you're not fully satisfied with your purchase, our Return & Exchange Policy is designed to be simple, transparent, and customer-friendly.

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Eligibility for Return & Exchange

• Return Window: You may request a return or exchange within 7 days of delivery.

• Product Condition: Items must be unused, unaltered, and in their original packaging with all accessories, manuals, and tags intact.

• Proof of Purchase: A valid order number or receipt is required for all returns or exchanges.

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Non-Returnable Items

We do not accept returns or exchanges for the following:

• Items marked Final Sale or Non-Returnable

• Personal care items (for hygiene reasons)

• Gift cards

• Products showing signs of physical damage not caused by transit or manufacturing defects

• Customized or personalized items

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Return Process

1. Initiate Request
   Email us at complaints@vayko.in with your order number, reason for return, and product photos (if applicable).

2. Approval & Instructions
   Once approved, we’ll send you return instructions, including the return shipping address.

3. Ship the Product
   You are responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect item.

4. Inspection & Refund
   Once we receive the returned product, it will be inspected. Approved refunds will be processed within 5-7 business days to your original payment method.

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Exchange Policy

• Exchanges are subject to stock availability.

• If the item you want in exchange is unavailable, a refund or store credit will be issued instead.

• Exchanging a defective item? We’ll cover the shipping costs both ways.

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Damaged or Defective Products

Received a damaged or defective item? Contact us within 48 hours of delivery with clear photos and a description of the issue. We’ll prioritize your case and arrange for a replacement or refund at no additional cost.

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Contact Us

Need help with a return or have questions?
📧 Email: complaints@vayko.in
📞 Call/WhatsApp: +919847864869
🕐 Customer Support Hours: Mon–Fri, 10:00 AM – 6:00 PM (local time)